FAQ and Return Policy
What is your return policy?
Due to Covid-19, My Little Napper is not currently accepting returns or exchanges. We take pride in ensuring your packages are handled sanitarily and safely.
We do our absolute best to make sure the quality of your item is perfect for your little napper. However, if you receive a defective item, please contact us at firstname.lastname@example.org.
Please include in your email:
- Your full name associated with your order
- Your order number
- A picture of the defect
- Details of the product and the defect
You are responsible for the shipping costs.
You can send the item you consider defective to:
The 907 Strut, LLC
ATTN: My Little Napper
P.O. Box 873925
Wasilla, Ak 99687
Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What if my package is lost or stolen?
We will do our absolute best to help you with the investigation of your package. However, My Little Napper is not responsible for lost or stolen packages after they leave the My Little Napper facilities. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier (ex. UPS, USPS, FedEx, DHL). We will provide you with the address , shipping carrier information, tracking information and date of delivery to assist you with your claim investigation. You shall receive compensation for your lost/stolen package through the shipping carrier.